Cancellation & No-Show Policy

You may reschedule once, at no charge, with at least 24 hours' notice before your consultation. Requests made through our contact page are answered promptly with the next available times.

Cancellations are welcome with at least 24 hours' notice. Late cancellations — made less than 24 hours before the reserved time — release a slot that can rarely be re-offered, so we ask that they remain exceptional.

A consultation is treated as a no-show when a client does not attend within 15 minutes of the scheduled start and no notice has been given. The reservation is released and the appointment is recorded as a no-show.

If you arrive late, we will use the remaining time within the original one-hour window wherever possible. Sessions are not extended beyond the reserved hour.

In the rare case that we must move your consultation, you will be notified as early as possible and offered priority selection of a new time.

No cancellation fee, no-show fee, or deposit is charged at this time. Should a deposit or fee structure be introduced in future, the exact terms will be shown clearly at the time of booking and will apply only to reservations made after that change.

As a reserved practice, we may decline future reservations after repeated no-shows or late cancellations.